Shipping Policy and Return Policy

Making A Purchase: Making a purchase could not be easier. Just browse our Catalog, and click on any item that you wish to buy and put it into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details to complete the order.

We accept Visa & MasterCard credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We do not charge for any item until it is ready to ship. Backordered items are not charged until shipped. You may send your credit card information via phone, fax, mail or over the Internet.

Shipping And Handling: Process Instruments & Controls, LLC (Seller) offered products are shipped worldwide with standard services such as Federal Express, UPS and DHL. The shipping and handling charges will vary depending on the size and weight of each order.

Delivery Schedule: Stock items will be shipped on the same or next business day. All stock items will be shipped within 48 hours.

If an item is not in stock we will inform you via email within 24 hours after receipt of your order. We will also let you know when we expect to ship your order. International orders are generally shipped in under10 days.

Unless otherwise specified, delivery of product will be FOB point of shipment at Costa Mesa, CA.  Delivery schedules represent Seller’s best estimate of delivery times, made for Customer’s convenience. No delivery date shall form any part of the agreement between Seller and Customer. Seller shall in no event be liable for any loss incurred by Customer due to Seller’s failure to make shipment on the date scheduled. Any item described as being "in stock" is subject to prior sale. This order may not be cancelled, except upon Customer obtaining the written consent of an officer of Seller thereto, and only if Customer pays to Seller upon cancellation Seller charges for work performed and commitments entered into with respect to this order through the date of cancellation.

Back Orders: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security: All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Open Accounts: Prices are quoted FOB point of shipment and payment shall be made Net 30 days after shipment unless otherwise specifically agreed or quoted in writing by Seller. Interest on any Customer balance not paid within 30 days after shipment shall be paid at the rate of 1 ½% per month, compounded monthly, from the date on which net payment becomes due. If shipment or any other act or condition affecting payment for the product is ready for shipment, and the product shall thereafter be held at Customer’s risk and expense.

If partial shipments are made, proportionate payments shall become due and payable on each such shipment. If Customer fails to perform any term or condition hereof or if Seller at any time has doubt of Customer’s financial responsibility, Seller may decline to make further shipments except against cash payment or the grant of satisfactory collateral security for payment.

If Seller is not permitted to make shipment within six months by Customer request, escalation will apply. The escalated price will be the price in effect at time of shipment. If the increase in Seller price between order date and shipment date exceeds the increase on the Consumer Price Index for the same period, the price increase will be limited to the percentage increase in the index.

Export Terms: Minimum order for export outside the USA is $500.00. Payment may be made by credit card (see credit card terms) or in U.S. dollars in advance by international wire transfer (Additional $45.00 USD fee applies). Cash in advance in U.S. dollars may also be made by cashier’s check or other cash instrument, however, shipment will not be made until payment has been received and cleared our U.S. bank. Shipment terms are EX WORKS Costa Mesa, CA, USA. Import license, if necessary, is the Customer’s responsibility. It is the Customer’s responsibility to inform the Seller of documentation required by the Customer’s country. Customer pays taxes, duty, customs clearance charges, terminal charges, forwarder’s fees and any other charges due upon arrival.

Taxes: All sales to customers in California are subject to California sales tax unless tax exempt certificate has been filed with the Seller.  Customer is responsible for all applicable state and local taxes in state which product is being shipped to.

Security Interest: Without reference to the form of invoice which may be used by Seller, a purchase money security interest in the item shall remain in Seller as security until the purchase price (including any extensions of payment whether evidenced by note or otherwise) shall be fully paid. The item shall remain personal property, whatever may be the mode of its attachment to realty or other property, until the purchase price shall be fully paid, and Customer shall perform all acts which may be necessary to perfect and assure retention of such security interest in Seller. If Customer fails to make any payment of or an account of the purchase price when due, Seller may at its option take exclusive possession of the item wherever found and remove the item without legal process, and Customer shall pay the Seller installations and removal costs plus a use charge equal to 4% of the purchase price per month, or fraction thereof, from the date of shipment, and any payments which have theretofore been made on account of the purchase price of the item shall be retained by Seller and applied to such costs and charges, with any balance thereof being retained as liquidated damages, without prejudice to its right to recover any further damages which it may suffer from any cause.

Installation: Unless otherwise agreed, the item will be installed by the Customer. Seller shall not be liable for any injury to persons or damage to property occurring in the course of or as a result of the presence of its agents or employees on Customer premises, with respect to installation or subsequent service.

Specifications: The item delivered hereunder may vary in details of design, construction, arrangement or accessories from the description thereof in any descriptive or sales literature or from any display or other item of the same model which Customer has inspected. Seller reserves the right to make such changes in such details as, in its discretion, constitute improvements. Seller is not obligated to supply schematic or shop working drawings.

Assignment: Neither this agreement nor any right granted hereby may be assigned by Customer voluntarily or by operation of law without Seller’s prior written consent.

General: This order is the complete agreement between the parties and there are no other agreements or understandings changing or modifying the terms hereof, whether contained in any order form of Customer or otherwise. This agreement is entered into after full investigation without either party relying on any statement or representation made by the other party not embodied in this agreement. No waiver, change, amendment or discharge of any term or condition hereof or consent hereunder on the part of Seller shall be effective unless made in writing and signed by an authorized officer of Seller. This agreement has become effective upon the acceptance of Customer’s order by Seller in Costa Mesa, California and the rights and duties of Seller and Customer, with respect to the sale (or lease or rental, as the case may be) delivery and installation of the item shall be governed by these terms and conditions, and any related Lease or Rental Agreement, and the laws of the State of California. Acceptance of this order by Seller is contingent upon (1) a satisfactory credit report on Customer and (2) the absence of any mathematical error with regard to dollar amounts stated herein.

Guarantee Seller does not manufacture any item and therefore provides no warranty. Only manufacturer’s warranties apply to new item sales.

Return Policy: The product shall be returned to Seller only with an approved Return Authorization Number. This authorization shall specify the terms upon which the product(s) is to be returned. Seller agrees to grant such authorization in respect of products, which have a defect in material or workmanship or have been damaged in transit before delivery where the Customer has complied with the inspection and has notified the carrier. If a product is returned for reasons other than specified above, a restocking/ return to stock charge shall be applied at Seller’s discretion.  Any electronic product which has been removed from the original sealed bag will not qualify for a return.

Limits of Liability: If Customer rightfully rejects the item or justifiably revokes acceptance of the item, Seller shall be liable only to repay any part of the purchase price theretofore paid, upon the return of the item. Any item returned must be shipped prepaid by the Customer and only after a return authorization has been received from the Seller. The foregoing constitutes Customer’s sole and exclusive remedy for breach of the terms of sales of the item. Seller shall in no event be liable for damage or delay caused by defective material or workmanship, and no allowance will be made for repairs or alterations unless made with its approval.

Seller shall in no event be liable for damages, including without limitation incidental or consequential damages, to any property or to any person, by reason of Seller’s negligence or otherwise, in connection with the sale, delivery, installation or use of the item, and Customer shall indemnify and hold harmless Seller against all such liability.

Contact Us: If you need to reach us, please call +1 714.540.6600.

Privacy Policy: Process Instruments & Controls, LLC does not disclose Customers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.